Securing Your Account

There are a number of things you can do to help keep your account secure. This is even more important if you have reason to believe that any of your personal information has been compromised.

Use a Strong Password

A unique password should be used for every online account you own. You should never share your password with anyone. Your password should not be simple or easy to guess. We recommend updating your password periodically to prevent unauthorized access.

If you suspect somebody knows your password you should change it immediately.

Our staff will never ask you for a password in any form.

A cryptographic hash function is applied to your password when it reaches our systems and is stored in our databases. Our staff therefore have no way to access the plaintext version of your password.

Secure Your Email

If someone gets control of your email account, they will be able to access your game account by requesting a password change. A unique password on your account along with an additional layer of security with 2-Factor Authentication will help to protect your email account.

Learn to secure your email account:

Secure Your Computer

Security programs exist to help keep your account details and personal information safe. We recommend that you run regular scans to make sure your computer is secure.


Viruses are hard to detect, easy to spread, and difficult to remove. They can damage your files, registry, and hardware. The most common way to get a virus is via email or downloaded attachments.

Antivirus software scans a computer’s memory and storage to identify and eliminate viruses. Before you download one, keep these tips in mind:

  • We recommend running separate security scans with multiple security programs.
  • Never run multiple real-time protection programs at same time. For example, Avast and Kaspersky provide real-time protection and should not run simultaneously.
  • Install one program that provides real-time protection and one program to run on-demand security scans.
  • Run your antivirus scan while the game launcher and game are open to help detect issues affecting the program.

The following are some popular antivirus options for protecting against these threats:

Note: Many antivirus programs periodically issue software updates. Make sure your antivirus programs are up to date before beginning your scan.


Spyware monitors the actions of a computer user and can affect the performance of your computer. This software will attempt to send any gathered information to a host server, which can affect latency or may reduce your internet speed.

To assist your anti-spyware program in finding spyware that targets our games, bring up the login screen and type gibberish into the login fields while the anti-spyware program is running.


A rootkit can help hide other malicious programs such as viruses, trojans, and keyloggers. Finding and removing rootkits with ordinary anti-spyware or antivirus software can be very difficult.

Friends and Family

Passwords and 2-Factor Authentication devices have little effect if your friends or family members have immediate access to your computer. While you may trust them, they may inadvertently expose your account to greater risk.

Use the following best practices to make sure you’re the only one using the account:

  • Log out of your account or lock the computer every time you step away from the computer.
  • Do not let your friends or family know your password or the location of your 2-Factor Authentication device.